Support
Help, without a maze
Most questions are answered by the four blocks below. If not, write to us — a person reads every message.
Activation and plans
- A device is activated with its ID + key; no email account is required.
- The trial lasts 7 days and can only be used once per device.
- A 1-year plan covers 365 days from the day payment is confirmed.
- Lifetime means the lifetime of that device — it is not transferable to new hardware.
Playlists
- NebulaPlayer never supplies channels, movies or playlists.
- You may store any source you are legally entitled to access.
- A 4-digit PIN protects editing on this website.
- Removing a playlist deletes it from our database immediately.
Billing
- Orders are created on this site and paid by the method shown on the contact page.
- Activation happens manually after the payment is verified — keep the reference.
- Prices are shown in euro and include applicable taxes where required.
- There are no automatic renewals; nothing is charged without a new order.
Contact the right desk
Activation, payments, refunds
support@nebulaplayer.comInclude your device ID and order reference. Never send the device key.
Reseller applications
hello@nebulaplayer.comTell us how many devices you activate per month and where you sell.
Legal, privacy, abuse
legal@nebulaplayer.comCopyright complaints must include the URL and proof of rights.
Service status
Panel (nebulaplayer.com)Operational
API (api.nebulaplayer.net)Operational
Activation & ordersOperational
App downloadOperational
This is a static status note, not a live probe. During an incident the contact page carries the current message.